Faulty but unable to get a full 'out of pocket' re

By: Sonia on 10 February 2021

The skirt hem was a full two inches longer on one side than the other. I was only offered an exchange/refund if I covered the cost of the return postage. Even though it was clearly a manufacturing error, they didn't deem the skirt to be faulty and refused to engage in any further communication. An unprofessional and disappointing outcome. Buyers beware.

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